Paul Strassmann is a fellow who has been critical of IT spending for some time now. His resume is about as impressive as they come; he has also authored many seminal works in the field, including the Squandered Computer, which I have reviewed before (The ROI Hath No Clothes.)A good exercise for the start of the new year will be to calculate your Information Productivity Index, which measures exactly how much output you are getting out of your information processing dollars. Paul explains exactly how to do this in this Baseline 500 writeup. You will probably be surprised at how low your score is; in fact, half of all companies don't even get a positive score, implying their entire IT program is just a hobby. Where are you?
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